Refund Policy

Overview

At StartApps, we have different refund policies depending on your purchase type. Please review the applicable policy below.

Lifetime Deal Purchases

Eligibility for Lifetime Deal Refunds

You are eligible for a refund if:

• You purchased a lifetime deal directly from us
• You request a refund within 30 days of your purchase date
• You provide a valid reason for the refund request
• You have not previously received a refund for a StartApps lifetime deal
• Your account has not been terminated for violations of our Terms of Service

How to Request a Lifetime Deal Refund

What to Include in Your Request

Please provide the following information:

• Your account email address
• The date of your lifetime deal purchase
• Your order/transaction number
• A brief explanation of why you're requesting a refund
• Your PayPal account email (for refund processing)

Processing Time for Lifetime Deal Refunds

• Request Review: 2-3 business days
• Refund Processing: Up to 30 business days after approval
• PayPal Credit: Funds will appear in your PayPal account

Monthly Subscriptions

Subscription Cancellation

You have full control over your subscription:

• Cancel Anytime: No questions asked, no cancellation fees
• Keep Access: You retain full access until the end of your current billing period
• No Future Charges: Your subscription will not renew after cancellation
• Reactivate Anytime: You can resubscribe at any time if you change your mind

How to Cancel Your Subscription

Important: Cancellation takes effect at the end of your current billing period. You will not be charged for the next billing cycle, but we do not prorate or refund any unused portion of your current subscription period.

14-Day Free Trial

All new accounts receive a 14-day free trial with full access to all features:

• No Credit Card Required: Start your trial without any payment information
• Full Feature Access: Test all features before committing to a paid plan
• No Automatic Charges: You'll only be charged if you choose to upgrade after the trial
• Cancel Anytime: No obligations during or after the trial period

We strongly encourage you to use the free trial period to evaluate StartApps before making any purchase decision.

What's Not Eligible for Refunds

Refunds are not available for:

• Expired Refund Period: Lifetime deal refund requests made more than 30 days after purchase
• Subscription Payments: Any monthly or annual subscription fees (past, current, or future)
• Partial Periods: Unused portions of subscription billing periods
• Add-On Services: Additional services or third-party integrations purchased separately
• Policy Violations: Accounts terminated for abuse, spam, or violations of our Terms of Service
• Previous Refunds: Users who have already received a refund for StartApps in the past
• Chargebacks: If you file a chargeback instead of contacting us directly

Data Export Before Refund

Important: Before requesting a refund, we strongly recommend exporting your data:

• Export your contacts and deals (CSV format available in the app)
• Save any email templates or automation workflows you created
• Download important reports, documents, or property listings
• Backup any custom fields or pipeline configurations

Once a refund is processed and your account is cancelled, your data will be retained for 30 days before permanent deletion. After 30 days, all data is permanently deleted and cannot be recovered.

Special Circumstances

Technical Issues

If you experience technical problems preventing you from using the service:

• Contact support immediately at support@startapps.in
• We'll work to resolve the issue promptly (usually within 24-48 hours)
• If we cannot resolve critical issues within 5 business days, you may qualify for a refund regardless of purchase type
• Please allow us the opportunity to fix technical issues before requesting a refund

Billing Errors

If you believe you were charged incorrectly:

• Contact us within 30 days of the charge
• Provide your transaction details and explanation of the error
• We'll investigate and correct any verified billing errors promptly
• Verified errors will be refunded regardless of our standard refund policy

Refund Method

All refunds for lifetime deals are processed through PayPal:

• PayPal Refunds: Funds are returned to your PayPal account
• Processing Time: Up to 30 business days after approval
• Notification: You'll receive an email confirmation when the refund is processed
• PayPal Account: Refunds can only be issued to the PayPal account used for the original purchase

Note: If your original PayPal account is no longer accessible, please contact us to arrange an alternative refund method. Additional verification may be required.

Chargebacks & Disputes

We encourage you to contact us directly before filing a chargeback or payment dispute:

• Contact Us First: Most issues can be resolved quickly through our support team
• Chargebacks Void Refund Rights: Filing a chargeback may void your eligibility for a standard refund
• Account Suspension: Chargebacks may result in immediate account suspension during investigation
• Documentation: We provide all transaction records to payment processors for dispute resolution

If you have a billing concern, please email support@startapps.in and we'll work with you to resolve it fairly.

Contact Us

Questions about our refund policy or need to request a refund?