Privacy Policy

1. Introduction

Entesta Web Solutions Pvt Ltd ("Company", "we", "us", or "our") operates the StartApps platform and chatbot service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our chatbot service, or access your lead dashboard.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

When you register for our Service or complete the checkout process, we may collect the following personal information:

• Full name
• Email address
• Business name and industry
• Payment and billing information (processed securely through Dodo Payments — we do not store your credit card details)

2.2 Business Information

To configure your chatbot, we collect information about your business, including:

• Service descriptions and pricing details
• Frequently asked questions and answers
• Brand voice guidelines and preferences
• Calendar and scheduling integration details

2.3 Chatbot Interaction Data

When visitors engage with the chatbot installed on your website, we collect:

• Conversation transcripts (messages exchanged with the chatbot)
• Visitor-provided information (name, email, phone number, inquiry details)
• Session metadata (timestamp, page URL, browser type)

2.4 Usage & Analytics Data

We automatically collect certain information about how you interact with our website and dashboard:

• IP address and approximate geolocation
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Device information

2.5 Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Maintain your login session
• Analyze website traffic (via Google Analytics, Microsoft Clarity, and Ahrefs)
• Remember your preferences

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To configure, host, and maintain your chatbot
• Account Management: To create and manage your account and provide customer support
• Payment Processing: To process transactions through Dodo Payments
• Communication: To send you login credentials, technical updates, service notifications, and support responses
• Lead Routing: To capture and route leads from the chatbot to your dashboard and calendar integrations
• Analytics: To monitor usage patterns, improve our Service, and optimize chatbot performance
• Legal Compliance: To comply with applicable laws, regulations, or legal requests

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following trusted service providers who assist us in operating the Service:

Each third-party provider is contractually obligated to protect your data and use it only for the purpose of providing their respective service.

5. Data Isolation & Confidentiality

Your business data, chatbot configuration, and lead information are completely isolated from other customers. We do not share, cross-reference, or use your proprietary business data for any purpose other than delivering the Service to you.

6. Data Retention

We retain your data as follows:

• Account Data: Retained for the duration of your active subscription and 30 days after cancellation
• Lead & Chat Data: Retained for the duration of your active subscription and 30 days after cancellation, after which it may be permanently deleted
• Payment Records: Retained for 7 years as required by applicable financial and tax regulations
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for product improvement purposes

You may request earlier deletion of your data by contacting our support team.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted database storage for sensitive credentials
• Role-based access controls for internal systems
• Regular security audits and vulnerability assessments

While we take commercially reasonable steps to protect your data, no method of storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to the processing of your data for specific purposes
• Withdrawal of Consent: Withdraw your consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us at support@startapps.in. We will respond within 30 days.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. By using our Service, you consent to the transfer of your data to India and other jurisdictions where our service providers operate. We ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Entesta Web Solutions Pvt Ltd
• Email: support@startapps.in
• Jurisdiction: India